Campus Operations Manager

Employment Details

Department: Campus Operations
Location: Sirakol, West Bengal (On-site)
Employment Type: Full-time
Experience: 10+ years
Compensation: ₹15-20 LPA

Role Overview

This role is responsible for ensuring the seamless day-to-day functioning of the campus while acting as the first line of response for any on-ground operational issues. The Campus Operations Manager will play a critical role in maintaining a safe, responsive, and well-managed environment for all stakeholders.

The role is central to enabling a high-quality campus experience by ensuring that operational challenges are resolved quickly, efficiently, and with sensitivity.

Key Responsibilities

Campus Operations, Troubleshooting & Risk Management

• Act as the first responder for all on-ground operational issues and escalations
• Proactively identify potential operational risks and implement mitigation measures
• Anticipate issues before they escalate and ensure preventive action
• Handle complaints (e.g., food quality, infrastructure issues, cleanliness concerns) in a calm, solution-oriented manner
• Ensure quick resolution by coordinating with the relevant teams (canteen, maintenance, security, etc.)
• Maintain a high standard of stakeholder experience through responsive and empathetic handling

Stakeholder & Staff Coordination

• Coordinate closely with housekeeping, pantry, security, gardeners, and other Group D staff
• Act as the central point of contact between stakeholders and support teams
• Ensure accountability and timely resolution of issues by all vendors and staff
• Build strong working relationships to enable smooth operations

Campus Administration

• Oversee day-to-day administrative functioning of the campus
• Ensure facilities are always operationally ready for programs and residential use
• Support the smooth execution of all on-ground campus activities

Inventory & Resource Management

• Manage inventory of supplies, consumables, and equipment
• Ensure timely procurement and availability of essential resources
• Monitor usage and optimize resource utilization to minimize wastage

Facility Management & Maintenance

• Oversee upkeep and maintenance of campus infrastructure
• Coordinate repairs, breakdowns, and preventive maintenance
• Ensure adherence to safety, hygiene, and operational standards

Policy & SOP Development

• Develop and implement operational policies across campus functions
• Create SOPs for housekeeping, security, pantry, and facility management
• Continuously refine processes based on real-time operational learnings

Key Outcomes

• Quick and effective resolution of on-ground issues with high stakeholder satisfaction
• Proactive risk identification leading to fewer operational disruptions
• Smooth day-to-day campus operations with minimal escalations
• Strong coordination across teams leading to faster turnaround times
• Well-maintained campus infrastructure and high service standards

Must-Have Requirements

• 10+ years of experience in operations, administration, or facility/campus management
• Proven ability to handle on-ground operations, troubleshooting, and risk management
• Strong stakeholder management and conflict resolution skills
• Ability to stay calm under pressure and take ownership of issues
• Willingness to work on-site at the Sirakol campus

Preferred Skills

• Experience in institutional setups (campus, hospital, NGO, residential facility)
• Exposure to vendor management and service quality monitoring
• Experience in SOP creation and process improvement
• Strong communication and interpersonal skills

Growth Opportunity

• Opportunity to take end-to-end ownership of campus operations
• Potential to grow into a senior managerial role within Campus Operations
• Hands-on experience in building and scaling institutional systems

About India Autism Center

India Autism Center (IAC) is a not-for-profit organisation aiming to build a comprehensive ecosystem of support, training, research, and lifelong residential living solutions for individuals on the autism spectrum and their families.

Through our residential facility, professional training initiatives, community engagement efforts, and knowledge development work, we aspire to enable greater independence, dignity, and quality of life for individuals with autism across India.